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Workplace Incivility and Nursing Staff: An Analysis Through the Lens of Jean Watson's Theory of Human Caring

  • Camille King
  • , Jeanette Rossetti
  • , Thomas J. Smith
  • , Siobhan Smyth
  • , Sarah Moscatel
  • , Megan Raison
  • , Rodney Gorman
  • , Deana Gallegos
  • , Jean Watson
  • Eastern Colorado Health Care System
  • Northern Illinois University
  • University of Colorado Denver

Research output: Contribution to a Journal (Peer & Non Peer)Articlepeer-review

5 Citations (Scopus)

Abstract

Nursing is known for caring attributes, yet many nurses experience bullying. This work expands on an earlier caring-theory-guided research study on the caritas practice of mindfulness that uncovered findings associated with incivility (King et al., 2019). The aim of this qualitative inquiry was to assess nursing perspectives of non-caring behaviors in the workplace and how to intervene to reduce bullying in nursing relationships. Emergent themes were disrespect, trust, alienation, and non-verbal body language. Nursing staff provided feedback to reduce incivility and increase caring consistent with Watson's theory of human caring, which validates the need for a professional change in hospital culture.

Original languageEnglish
Pages (from-to)283-291
Number of pages9
JournalInternational Journal for Human Caring
Volume25
Issue number4
DOIs
Publication statusPublished - 1 Dec 2021

Keywords

  • bullying
  • caring theory
  • culture
  • incivility
  • mindfulness
  • nursing workplace

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