Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions

Jennifer Ferreira; Denis Dennehy; Jaganath Babu; Kieran Conboy

doi:10.1007/978-3-030-29374-1_32

Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions

Jennifer Ferreira
, Denis Dennehy
, Jaganath Babu
, Kieran Conboy

Lero – The Irish Software Research Centre

Research output: Chapter in Book or Conference Publication/Proceeding › Conference Publication › peer-review

3 Citations (Scopus)

Abstract

Interactions in open source communities are often informal, and enacted through online discussion forums. While discussion and associated sentiment is critical to sustaining open source communities, they have not been studied to date. To address this gap in knowledge, this study uses sentiment analytics to illuminate the frequency of 2,364 discursive manifestations of contradictions through the theoretical lens of Activity Theory (AT). The study contributes to current discourse on contradictions by demonstrating the importance of dialectical contradictions as a driving force for learning, change, and sustaining open source communities. Implications for research and practice provide opportunities for revising current business methods and practices, which inevitably have implications for a sustainable society in the 21^st century.

Original language	English
Title of host publication	Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings
Editors	Ilias O. Pappas, Ilias O. Pappas, John Krogstie, Letizia Jaccheri, Patrick Mikalef, Yogesh K. Dwivedi, Matti Mäntymäki
Publisher	Springer-Verlag
Pages	392-403
Number of pages	12
ISBN (Print)	9783030293734
DOIs	https://doi.org/10.1007/978-3-030-29374-1_32
Publication status	Published - 2019
Externally published	Yes
Event	18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019 - Trondheim, Norway Duration: 18 Sep 2019 → 20 Sep 2019

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11701 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019
Country/Territory	Norway
City	Trondheim
Period	18/09/19 → 20/09/19

Keywords

Activity Theory
Contradictions
Open source
Sentiment analytics

Access to Document

10.1007/978-3-030-29374-1_32

Cite this

Ferreira, J., Dennehy, D., Babu, J., & Conboy, K. (2019). Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions. In I. O. Pappas, I. O. Pappas, J. Krogstie, L. Jaccheri, P. Mikalef, Y. K. Dwivedi, & M. Mäntymäki (Eds.), Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings (pp. 392-403). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11701 LNCS). Springer-Verlag. https://doi.org/10.1007/978-3-030-29374-1_32

Ferreira, Jennifer ; Dennehy, Denis ; Babu, Jaganath et al. / Winning of Hearts and Minds : Integrating Sentiment Analytics into the Analysis of Contradictions. Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings. editor / Ilias O. Pappas ; Ilias O. Pappas ; John Krogstie ; Letizia Jaccheri ; Patrick Mikalef ; Yogesh K. Dwivedi ; Matti Mäntymäki. Springer-Verlag, 2019. pp. 392-403 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions",

abstract = "Interactions in open source communities are often informal, and enacted through online discussion forums. While discussion and associated sentiment is critical to sustaining open source communities, they have not been studied to date. To address this gap in knowledge, this study uses sentiment analytics to illuminate the frequency of 2,364 discursive manifestations of contradictions through the theoretical lens of Activity Theory (AT). The study contributes to current discourse on contradictions by demonstrating the importance of dialectical contradictions as a driving force for learning, change, and sustaining open source communities. Implications for research and practice provide opportunities for revising current business methods and practices, which inevitably have implications for a sustainable society in the 21st century.",

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author = "Jennifer Ferreira and Denis Dennehy and Jaganath Babu and Kieran Conboy",

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Ferreira, J, Dennehy, D, Babu, J & Conboy, K 2019, Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions. in IO Pappas, IO Pappas, J Krogstie, L Jaccheri, P Mikalef, YK Dwivedi & M Mäntymäki (eds), Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11701 LNCS, Springer-Verlag, pp. 392-403, 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, 18/09/19. https://doi.org/10.1007/978-3-030-29374-1_32

Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions. / Ferreira, Jennifer; Dennehy, Denis; Babu, Jaganath et al.
Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings. ed. / Ilias O. Pappas; Ilias O. Pappas; John Krogstie; Letizia Jaccheri; Patrick Mikalef; Yogesh K. Dwivedi; Matti Mäntymäki. Springer-Verlag, 2019. p. 392-403 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11701 LNCS).

Research output: Chapter in Book or Conference Publication/Proceeding › Conference Publication › peer-review

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T1 - Winning of Hearts and Minds

T2 - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019

AU - Ferreira, Jennifer

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AU - Conboy, Kieran

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AB - Interactions in open source communities are often informal, and enacted through online discussion forums. While discussion and associated sentiment is critical to sustaining open source communities, they have not been studied to date. To address this gap in knowledge, this study uses sentiment analytics to illuminate the frequency of 2,364 discursive manifestations of contradictions through the theoretical lens of Activity Theory (AT). The study contributes to current discourse on contradictions by demonstrating the importance of dialectical contradictions as a driving force for learning, change, and sustaining open source communities. Implications for research and practice provide opportunities for revising current business methods and practices, which inevitably have implications for a sustainable society in the 21st century.

KW - Activity Theory

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KW - Sentiment analytics

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SN - 9783030293734

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PB - Springer-Verlag

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Ferreira J, Dennehy D, Babu J, Conboy K. Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions. In Pappas IO, Pappas IO, Krogstie J, Jaccheri L, Mikalef P, Dwivedi YK, Mäntymäki M, editors, Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Proceedings. Springer-Verlag. 2019. p. 392-403. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-29374-1_32

Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions

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Keywords

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