What Determines E-Loyalty? An Analysis of Factors Affecting On-Line Customer Retention

Research output: Chapter in Book or Conference Publication/ProceedingConference Publicationpeer-review

Original languageEnglish (Ireland)
Title of host publicationIADIS WWW Internet 2012 Conference
Place of PublicationMadrid, Spain
DOIs
Publication statusPublished - 1 Oct 2012

Authors (Note for portal: view the doc link for the full list of authors)

  • Authors
  • Clifford, D. & Lang, M.

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