Unstructured Knowledge Transfer in ICT Teams

This paper investigates how unstructured knowledge transfer is managed in ICT teams. In this context, unstructured knowledge refers to knowledge that is not supported by organisational strategy or any formal structure due to its ad hoc and versatile nature. The research utilises empirical material produced for use by the organisation, thus offering a realistic picture of transferring knowledge. Before knowledge management can be supported, it is necessary to understand how it is transferred and externalised in teams. To increase required understanding, this qualitative research investigated how team members in practice utilised knowledge that was created in the team, and how they attempted to support each other to benefit from existing knowledge. In the analysis, three frameworks were used, namely SECI, CIP and ba.