Tightrope walking: Balancing it within service-learning in Ireland

This chapter presents findings from an established service-learning module at the National University of Ireland, Galway, in a postgraduate IT degree programme. It describes the context at a local and national level for embedding service-learning within IT while likening it to the process of tightrope walking involving the complexity of balance and control in a sometimes uncertain terrain. The findings highlight both the challenges and successes of service-learning in IT following a series of semi-structured interviews conducted with community partners, the course director and the 2008-2009 student cohort. Service-learning provides a means of connecting students' academic study with community and society with the explicit intention of promoting active and responsible citizenship (Bringle and Hatcher, 1996; Furco and Holland, 2004; Zlotkowski, 2007). Using service-learning in computing programmes is not new (Webster & Mirielli, 2007; Tan & Phillips, 2005; Scorce, 2010; Lawler et al., 2010); however, an analysis of this work taking the perspectives of multiple stakeholders and its contexts within Ireland are all original.