TY - GEN
T1 - The Performative and Interpretive Labour of Videoconferencing
T2 - 43rd International Conference on Information Systems: Digitization for the Next Generation, ICIS 2022
AU - Wang, Blair
AU - Prester, Julian
N1 - Publisher Copyright:
© 2022 International Conference on Information Systems, ICIS 2022: "Digitization for the Next Generation". All Rights Reserved.
PY - 2022
Y1 - 2022
N2 - Videoconferencing fatigue or 'Zoom' fatigue has emerged as a distinct and pressing phenomenon in light of rapid videoconferencing adoption during and after the COVID-19 pandemic. As part of an ongoing broader literature review project, we find that extant literature primarily conceptualises videoconferencing fatigue as an error that needs to be detected and corrected based on techniques derived from medical, psychological, technological and media theories. However, we observe that videoconferencing is also a work activity, and thus consider what additional insights on videoconferencing fatigue could be obtained by deconstructing videoconferencing according to the labour that is involved in videoconferencing. Based on thematic analysis of the extant literature, we thus develop a perspective on videoconferencing in relation to the performative and interpretive labour that videoconferencing entails. This new way of thinking about videoconferencing fatigue, as labour cost, enables us to offer implications for theory and practice, and comment on directions for future research.
AB - Videoconferencing fatigue or 'Zoom' fatigue has emerged as a distinct and pressing phenomenon in light of rapid videoconferencing adoption during and after the COVID-19 pandemic. As part of an ongoing broader literature review project, we find that extant literature primarily conceptualises videoconferencing fatigue as an error that needs to be detected and corrected based on techniques derived from medical, psychological, technological and media theories. However, we observe that videoconferencing is also a work activity, and thus consider what additional insights on videoconferencing fatigue could be obtained by deconstructing videoconferencing according to the labour that is involved in videoconferencing. Based on thematic analysis of the extant literature, we thus develop a perspective on videoconferencing in relation to the performative and interpretive labour that videoconferencing entails. This new way of thinking about videoconferencing fatigue, as labour cost, enables us to offer implications for theory and practice, and comment on directions for future research.
KW - emotional labour
KW - interpretive labour
KW - labour
KW - literature review
KW - performative labour
KW - videoconferencing
KW - videoconferencing fatigue
KW - zoom fatigue
UR - http://www.scopus.com/inward/record.url?scp=85189645660&partnerID=8YFLogxK
M3 - Conference Publication
AN - SCOPUS:85189645660
T3 - International Conference on Information Systems, ICIS 2022: "Digitization for the Next Generation"
BT - International Conference on Information Systems, ICIS 2022
PB - Association for Information Systems
Y2 - 9 December 2022 through 14 December 2022
ER -