The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

  • F. Ali
  • , K. Hussain
  • , R. Konar
  • , H.-M. Jeon

Research output: Contribution to a Journal (Peer & Non Peer)Articlepeer-review

63 Citations (Scopus)
Original languageUndefined/Unknown
JournalJournal of Quality Assurance in Hospitality and Tourism
DOIs
Publication statusPublished - 2017

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