The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

F. Ali; K. Hussain; R. Konar; H.-M. Jeon

doi:10.1080/1528008X.2016.1230037

The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

F. Ali
, K. Hussain
, R. Konar
, H.-M. Jeon

Marketing

Research output: Contribution to a Journal (Peer & Non Peer) › Article › peer-review

63 Citations (Scopus)

Original language	Undefined/Unknown
Journal	Journal of Quality Assurance in Hospitality and Tourism
DOIs	https://doi.org/10.1080/1528008X.2016.1230037
Publication status	Published - 2017

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10.1080/1528008X.2016.1230037

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title = "The Effect of Technical and Functional Quality on Guests{\textquoteright} Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis",

author = "F. Ali and K. Hussain and R. Konar and H.-M. Jeon",

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journal = "Journal of Quality Assurance in Hospitality and Tourism",

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T1 - The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

AU - Ali, F.

AU - Hussain, K.

AU - Konar, R.

AU - Jeon, H.-M.

PY - 2017

Y1 - 2017

UR - https://www.scopus.com/pages/publications/85006149712

U2 - 10.1080/1528008X.2016.1230037

DO - 10.1080/1528008X.2016.1230037

M3 - Article

JO - Journal of Quality Assurance in Hospitality and Tourism

JF - Journal of Quality Assurance in Hospitality and Tourism

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The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis

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