The Degradation of Work and the End of the Skilled Emotion Worker at Aer Lingus: Is it all Trolley Dolleys now?

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@article{d7243304a6ab4cc58a6ca9b202edb859,

title = "The Degradation of Work and the End of the Skilled Emotion Worker at Aer Lingus: Is it all Trolley Dolleys now?",

author = "Tony Royle",

year = "2013",

month = jan,

day = "1",

language = "English (Ireland)",

volume = "27",

journal = "Work, Employment and Society",

issn = "0950-0170",

publisher = "SAGE Publications Ltd",

number = "1",

}