TY - CHAP
T1 - The application of fuzzy performance modelling procedures in extended enterprise performance measurement
AU - Zhou, Jian
AU - Folan, Paul
AU - Jagdev, Harinder
AU - Browne, Jim
PY - 2010
Y1 - 2010
N2 - The concept of performance, as it is measured and evaluated, is undergoing a transformation in modern business organisations, so that partnering companies who form enterprise networks that work together across the value chain, can apply evolving performance measurement structures that more accurately capture value chain realities. In this chapter an Extended Enterprise (EE) performance measurement system that can theoretically present models, measures and data from all aspects of the participating companies' functions in an EE is presented; together with the innovative development of a fuzzy-based performance modelling method, which acts as a supplement to the original procedural measurement framework, enabling the development of a system of performance measurement that is of greater relevance to both intra-organisational and inter-organisational levels, and which goes beyond current efforts to achieve greater reliability in the selection and implementation of performance measures.
AB - The concept of performance, as it is measured and evaluated, is undergoing a transformation in modern business organisations, so that partnering companies who form enterprise networks that work together across the value chain, can apply evolving performance measurement structures that more accurately capture value chain realities. In this chapter an Extended Enterprise (EE) performance measurement system that can theoretically present models, measures and data from all aspects of the participating companies' functions in an EE is presented; together with the innovative development of a fuzzy-based performance modelling method, which acts as a supplement to the original procedural measurement framework, enabling the development of a system of performance measurement that is of greater relevance to both intra-organisational and inter-organisational levels, and which goes beyond current efforts to achieve greater reliability in the selection and implementation of performance measures.
UR - http://www.scopus.com/inward/record.url?scp=84898585510&partnerID=8YFLogxK
U2 - 10.4018/978-1-60566-346-3.ch012
DO - 10.4018/978-1-60566-346-3.ch012
M3 - Chapter
AN - SCOPUS:84898585510
SN - 9781605663463
SP - 170
EP - 201
BT - Enterprise IT Governance, Business Value and Performance Measurement
PB - IGI Global
ER -