Techniques for reuse in business process modeling in public administration

Wassim Derguech; Edward Curry; Sami Bhiri

doi:10.1007/978-3-319-63743-3_5

Techniques for reuse in business process modeling in public administration

Wassim Derguech
, Edward Curry
, Sami Bhiri

Computer Science

Research output: Chapter in Book or Conference Publication/Proceeding › Chapter › peer-review

Abstract

As part of the Smart Cities movement, public administrations are constantly in need to create new and innovative public services. Innovative services can be derived from exiting best practices. Reuse is a key enabler for cost effective customization of their processes for delivering effective and timely services. The literature exhibits a wide variety of techniques that can be applied. This paper conducts an analysis of major reuse-oriented process modeling techniques with respect to available means of maintainability, user support, compression rate gained when storing process models as well as traceability of modeling decisions. Furthermore, we empirically evaluated the technique of configuration-based process modeling to validate its applicability in modeling municipal processes.

Original language	English
Title of host publication	Public Administration and Information Technology
Publisher	Springer
Pages	111-134
Number of pages	24
DOIs	https://doi.org/10.1007/978-3-319-63743-3_5
Publication status	Published - 2017

Publication series

Name	Public Administration and Information Technology
Volume	32
ISSN (Print)	2512-1812
ISSN (Electronic)	2512-1839

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities

Keywords

Business process modeling
Configurable process model
Innovative service
Municipal processes
Public administration
Smart Cities

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10.1007/978-3-319-63743-3_5

Cite this

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AU - Curry, Edward

AU - Bhiri, Sami

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N2 - As part of the Smart Cities movement, public administrations are constantly in need to create new and innovative public services. Innovative services can be derived from exiting best practices. Reuse is a key enabler for cost effective customization of their processes for delivering effective and timely services. The literature exhibits a wide variety of techniques that can be applied. This paper conducts an analysis of major reuse-oriented process modeling techniques with respect to available means of maintainability, user support, compression rate gained when storing process models as well as traceability of modeling decisions. Furthermore, we empirically evaluated the technique of configuration-based process modeling to validate its applicability in modeling municipal processes.

AB - As part of the Smart Cities movement, public administrations are constantly in need to create new and innovative public services. Innovative services can be derived from exiting best practices. Reuse is a key enabler for cost effective customization of their processes for delivering effective and timely services. The literature exhibits a wide variety of techniques that can be applied. This paper conducts an analysis of major reuse-oriented process modeling techniques with respect to available means of maintainability, user support, compression rate gained when storing process models as well as traceability of modeling decisions. Furthermore, we empirically evaluated the technique of configuration-based process modeling to validate its applicability in modeling municipal processes.

KW - Business process modeling

KW - Configurable process model

KW - Innovative service

KW - Municipal processes

KW - Public administration

KW - Smart Cities

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SP - 111

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PB - Springer

ER -

Techniques for reuse in business process modeling in public administration

Abstract

Publication series

UN SDGs

Keywords

Access to Document

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