Operationalizing smart service experience: Guest engagement, value, memories, and behavioral intentions in hotels

Research output: Contribution to a Journal (Peer & Non Peer) › Article › peer-review

Original language	Undefined/Unknown
Journal	International Journal of Hospitality Management
DOIs	https://doi.org/10.1016/j.ijhm.2026.104588
Publication status	Published - Apr 2026

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title = "Operationalizing smart service experience: Guest engagement, value, memories, and behavioral intentions in hotels",

author = "Faizan Ali and Gokhan Sener and Zvijezdana Petkovic and Muhittin Cavusoglu and Salman Alotaibi",

year = "2026",

month = apr,

doi = "10.1016/j.ijhm.2026.104588",

language = "Undefined/Unknown",

journal = "International Journal of Hospitality Management",

}

TY - JOUR

T1 - Operationalizing smart service experience: Guest engagement, value, memories, and behavioral intentions in hotels

AU - Ali, Faizan

AU - Sener, Gokhan

AU - Petkovic, Zvijezdana

AU - Cavusoglu, Muhittin

AU - Alotaibi, Salman

PY - 2026/4

Y1 - 2026/4

UR - https://doi.org/10.1016/j.ijhm.2026.104588

U2 - 10.1016/j.ijhm.2026.104588

DO - 10.1016/j.ijhm.2026.104588

M3 - Article

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

ER -