TY - GEN
T1 - Normalising a Digital Transformation
AU - Carroll, Noel
AU - McLaffery, Brian
AU - Conboy, Kieran
AU - Donnellan, Brian
N1 - Publisher Copyright:
© 2021 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". All Rights Reserved.
PY - 2021
Y1 - 2021
N2 - Digital transformation research and practice has received significant attention across the information systems (IS) field in recent years. However, this area of research is still in its infancy and in particular most studies focus on the initial adoption of digital technology rather than the subsequent long-term normalisation and sustaining of that digital transformation. Little is known about normalising a digital transformation (i.e., embedding and sustaining a digital transformation). This paper presents research-in-progress to theorise about the normalisation of a digital transformation. This research presents a longitudinal case study on Hewlett Packard Enterprise Finance Services (HPEFS) and their efforts to normalise a digital transformation over seven years (2013-2020). The contribution of this research is threefold. Firstly, this research demonstrates the novelty of applying normalisation process theory (NPT) to examine a digital transformation process. Secondly, NPT goes beyond traditional IS theoretical perspectives and draws attention towards embedding and sustaining digital transformations. Thirdly, we present a case study on how HPEFS normalised a digital transformation and we outline our future research avenues.
AB - Digital transformation research and practice has received significant attention across the information systems (IS) field in recent years. However, this area of research is still in its infancy and in particular most studies focus on the initial adoption of digital technology rather than the subsequent long-term normalisation and sustaining of that digital transformation. Little is known about normalising a digital transformation (i.e., embedding and sustaining a digital transformation). This paper presents research-in-progress to theorise about the normalisation of a digital transformation. This research presents a longitudinal case study on Hewlett Packard Enterprise Finance Services (HPEFS) and their efforts to normalise a digital transformation over seven years (2013-2020). The contribution of this research is threefold. Firstly, this research demonstrates the novelty of applying normalisation process theory (NPT) to examine a digital transformation process. Secondly, NPT goes beyond traditional IS theoretical perspectives and draws attention towards embedding and sustaining digital transformations. Thirdly, we present a case study on how HPEFS normalised a digital transformation and we outline our future research avenues.
KW - case study
KW - Digital transformation
KW - normalisation process theory
UR - https://www.scopus.com/pages/publications/85142673305
M3 - Conference Publication
AN - SCOPUS:85142673305
T3 - 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action"
BT - 42nd International Conference on Information Systems, ICIS 2021 TREOs
PB - Association for Information Systems
T2 - 42nd International Conference on Information Systems: Building Sustainability and Resilience with IS: A Call for Action, ICIS 2021 TREOs
Y2 - 12 December 2021 through 15 December 2021
ER -
