TY - GEN
T1 - Multi-functional view of technology governance in tax administration
T2 - 22nd Annual International Conference on Digital Government Research: Digital Innovations for Public Values: Inclusive Collaboration and Community, DGO 2021
AU - Ahmadi Zeleti, Fatemeh
AU - Walsh, Grace
AU - Ojo, Adegboyega
AU - Mulligan, Emer
N1 - Publisher Copyright:
© 2021 Owner/Author.
PY - 2021/6/9
Y1 - 2021/6/9
N2 - Despite digital technology gaining importance in recent years, a holistic view on its governance in public and tax administration is yet to be clearly articulated, a shortcoming made more acute by the centrality of the government sector. Guided by a case study approach considering three key perspectives in a European tax administration - 1.) Customer Service Leader; 2.) Information and Technology Leader; and 3.) Operations Leader. This study surfaces the elements central to the effective governance of disruptive digital technologies.
AB - Despite digital technology gaining importance in recent years, a holistic view on its governance in public and tax administration is yet to be clearly articulated, a shortcoming made more acute by the centrality of the government sector. Guided by a case study approach considering three key perspectives in a European tax administration - 1.) Customer Service Leader; 2.) Information and Technology Leader; and 3.) Operations Leader. This study surfaces the elements central to the effective governance of disruptive digital technologies.
UR - https://www.scopus.com/pages/publications/85108170674
U2 - 10.1145/3463677.3463757
DO - 10.1145/3463677.3463757
M3 - Conference Publication
AN - SCOPUS:85108170674
T3 - ACM International Conference Proceeding Series
SP - 561
EP - 563
BT - Proceedings of the 22nd Annual International Conference on Digital Government Research
A2 - Lee, Jooho
A2 - Pereira, Gabriela Viale
A2 - Hwang, Sungsoo
PB - Association for Computing Machinery
Y2 - 9 June 2021 through 11 June 2021
ER -
