Lean Implementation in a Painter Decorator Micro Enterprise: A Case Study

This research demonstrates how Lean can be applied in a Microenterprise. Utilising a case study in a painter decorator business, the study aims to show the benefits of applying Lean in a service organisation. The study also investigates how the Enterprise Ireland Lean program benefited the microenterprise case study. The results demonstrated that by utilising Lean tools, a new customer quotation process was designed with reduced the non-value add time to raise a customer quote. An enhanced online quotation process ensured a level-loaded, more value-added process. The study is the first published study of Lean in a painter decorator and can be leveraged by similar size micro-enterprises to demonstrate the applicability of Lean. For academics and practitioners and informing government funding policy, this study demonstrates that Lean can successfully be deployed in Micro Enterprises. This study demonstrates that government support can aid Lean and enhance economic competitiveness. Further research opportunities are to compare and contrast Lean deployment in other sectors across the microenterprise space.