Its all Trolley Dollies now: the demise of the skilled emotion worker at Aer Lingus

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@article{76a5e272f76d4c5799caf419f314d260,

title = "Its all Trolley Dollies now: the demise of the skilled emotion worker at Aer Lingus",

author = "Tony Royle",

year = "2012",

month = jan,

day = "1",

language = "English (Ireland)",

volume = "26",

journal = "Work, Employment and Society",

issn = "0950-0170",

publisher = "SAGE Publications Ltd",

number = "5",

}