Exploring the affordances of social media platforms in supporting emerging public service paradigms

Arbi Chouikh; Adegboyega Ojo; Olfa Belkahla Driss

doi:10.1145/2910019.2910026

Exploring the affordances of social media platforms in supporting emerging public service paradigms

Arbi Chouikh
, Adegboyega Ojo
, Olfa Belkahla Driss

Research output: Chapter in Book or Conference Publication/Proceeding › Conference Publication › peer-review

13 Citations (Scopus)

Abstract

Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.

Original language	English
Title of host publication	ICEGOV 2016 - Proceedings
Subtitle of host publication	9th International Conference on Theory and Practice of Electronic Governance
Editors	Elsa Estevez, John Bertot, Sehl Mellouli
Publisher	Association for Computing Machinery
Pages	177-186
Number of pages	10
ISBN (Electronic)	9781450336406
DOIs	https://doi.org/10.1145/2910019.2910026
Publication status	Published - 1 Mar 2016
Externally published	Yes
Event	9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016 - Montevideo, Uruguay Duration: 1 Mar 2016 → 3 Mar 2016

Publication series

Name	ACM International Conference Proceeding Series
Volume	01-03-March-2016

Conference

Conference	9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016
Country/Territory	Uruguay
City	Montevideo
Period	1/03/16 → 3/03/16

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

C2C
C2G and I2G
Citizen-to-citizen service
Citizen-to-government service
Intermediary-to-government
Social media in government
Social media platform affordances

Access to Document

10.1145/2910019.2910026

Cite this

Chouikh, A., Ojo, A., & Driss, O. B. (2016). Exploring the affordances of social media platforms in supporting emerging public service paradigms. In E. Estevez, J. Bertot, & S. Mellouli (Eds.), ICEGOV 2016 - Proceedings: 9th International Conference on Theory and Practice of Electronic Governance (pp. 177-186). (ACM International Conference Proceeding Series; Vol. 01-03-March-2016). Association for Computing Machinery. https://doi.org/10.1145/2910019.2910026

Chouikh, Arbi ; Ojo, Adegboyega ; Driss, Olfa Belkahla. / Exploring the affordances of social media platforms in supporting emerging public service paradigms. ICEGOV 2016 - Proceedings: 9th International Conference on Theory and Practice of Electronic Governance. editor / Elsa Estevez ; John Bertot ; Sehl Mellouli. Association for Computing Machinery, 2016. pp. 177-186 (ACM International Conference Proceeding Series).

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title = "Exploring the affordances of social media platforms in supporting emerging public service paradigms",

abstract = "Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.",

keywords = "C2C, C2G and I2G, Citizen-to-citizen service, Citizen-to-government service, Intermediary-to-government, Social media in government, Social media platform affordances",

author = "Arbi Chouikh and Adegboyega Ojo and Driss, \{Olfa Belkahla\}",

note = "Publisher Copyright: {\textcopyright} 2016 ACM.; 9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016 ; Conference date: 01-03-2016 Through 03-03-2016",

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doi = "10.1145/2910019.2910026",

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Chouikh, A, Ojo, A & Driss, OB 2016, Exploring the affordances of social media platforms in supporting emerging public service paradigms. in E Estevez, J Bertot & S Mellouli (eds), ICEGOV 2016 - Proceedings: 9th International Conference on Theory and Practice of Electronic Governance. ACM International Conference Proceeding Series, vol. 01-03-March-2016, Association for Computing Machinery, pp. 177-186, 9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016, Montevideo, Uruguay, 1/03/16. https://doi.org/10.1145/2910019.2910026

Exploring the affordances of social media platforms in supporting emerging public service paradigms. / Chouikh, Arbi; Ojo, Adegboyega; Driss, Olfa Belkahla.
ICEGOV 2016 - Proceedings: 9th International Conference on Theory and Practice of Electronic Governance. ed. / Elsa Estevez; John Bertot; Sehl Mellouli. Association for Computing Machinery, 2016. p. 177-186 (ACM International Conference Proceeding Series; Vol. 01-03-March-2016).

Research output: Chapter in Book or Conference Publication/Proceeding › Conference Publication › peer-review

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AU - Ojo, Adegboyega

AU - Driss, Olfa Belkahla

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N2 - Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.

AB - Governments are increasing reaching out beyond their organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media platforms have been largely used by government entities for communicating with and obtaining feedbacks on programs and services from citizens; traditional websites remain the primary interaction channel for emerging co-delivered services involving Citizen-to-Government (C2G) interactions. This work explores the affordances of the social media platform as a more natural platform to support not only C2G, but also Citizen-to-Citizen services (C2C) and Intermediary-to-Government (I2G) services. By considering a set of concrete C2C and C2G initiatives, we determine 1) the extent to which social media platform affordances support these initiatives, 2) the relative advantage of using these social media platforms over traditional government websites. Insights from this work should help in moving Government Social Media policies to cover the use of social media channels for C2C, C2G and I2G services.

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KW - Intermediary-to-government

KW - Social media in government

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A2 - Bertot, John

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PB - Association for Computing Machinery

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Y2 - 1 March 2016 through 3 March 2016

ER -

Chouikh A, Ojo A, Driss OB. Exploring the affordances of social media platforms in supporting emerging public service paradigms. In Estevez E, Bertot J, Mellouli S, editors, ICEGOV 2016 - Proceedings: 9th International Conference on Theory and Practice of Electronic Governance. Association for Computing Machinery. 2016. p. 177-186. (ACM International Conference Proceeding Series). doi: 10.1145/2910019.2910026

Exploring the affordances of social media platforms in supporting emerging public service paradigms

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this