TY - GEN
T1 - Enabling new public service paradigms on social media platforms - a "social AHP" model for citizen-To-citizen services
AU - Chouikh, Arbi
AU - Ojo, Adegboyega
N1 - Publisher Copyright:
© 2016 ACM.
PY - 2016/6/8
Y1 - 2016/6/8
N2 - This work considers the Citizen-To-Citizen (C2C) service interaction, and shows how it could be implemented using a set of identified affordances and a decision model that considers social attributes. Specifically, we adapt the Analytic Hierarchy Process (AHP) to consider social attributes in choosing appropriate service provider for a C2C service request. In our opinion, insights from this work should help in moving Government Social Media policies towards the use of social media platforms for implementing C2C and other emerging services like C2G services.
AB - This work considers the Citizen-To-Citizen (C2C) service interaction, and shows how it could be implemented using a set of identified affordances and a decision model that considers social attributes. Specifically, we adapt the Analytic Hierarchy Process (AHP) to consider social attributes in choosing appropriate service provider for a C2C service request. In our opinion, insights from this work should help in moving Government Social Media policies towards the use of social media platforms for implementing C2C and other emerging services like C2G services.
UR - http://www.scopus.com/inward/record.url?scp=84978680742&partnerID=8YFLogxK
U2 - 10.1145/2912160.2912235
DO - 10.1145/2912160.2912235
M3 - Conference Publication
T3 - ACM International Conference Proceeding Series
SP - 534
EP - 535
BT - dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government
A2 - Kim, Yushim
A2 - Liu, Shuhua Monica
PB - Association for Computing Machinery
T2 - 17th Annual International Conference on Digital Government Research, dg.o 2016
Y2 - 8 June 2016 through 10 June 2016
ER -