eircoms journey to improve customer service by 16% and reduce costs by 19%: using Field Force simulation modelling, provided by CIM Ireland

Attracta Brennan

eircoms journey to improve customer service by 16% and reduce costs by 19%: using Field Force simulation modelling, provided by CIM Ireland

Attracta Brennan

Computer Science

Research output: Chapter in Book or Conference Publication/Proceeding › Chapter › peer-review

Original language	English (Ireland)
Title of host publication	Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation
Publisher	Springer
ISBN (Electronic)	978-3-642-44970-3
ISBN (Print)	978-3-642-44970-3
Publication status	Published - 1 Jan 2014

Authors (Note for portal: view the doc link for the full list of authors)

Authors
Timon, F, Brennan, A

Cite this

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title = "eircoms journey to improve customer service by 16\% and reduce costs by 19\%: using Field Force simulation modelling, provided by CIM Ireland",

author = "Attracta Brennan",

note = " Owusu, G., OBrien, P., McCall, J., Doherty, N. ",

year = "2014",

month = jan,

day = "1",

language = "English (Ireland)",

isbn = "978-3-642-44970-3",

booktitle = "Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation",

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eircoms journey to improve customer service by 16% and reduce costs by 19%: using Field Force simulation modelling, provided by CIM Ireland. / Brennan, Attracta.
Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation. Springer, 2014.

Research output: Chapter in Book or Conference Publication/Proceeding › Chapter › peer-review

TY - CHAP

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PY - 2014/1/1

Y1 - 2014/1/1

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SN - 978-3-642-44970-3

BT - Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation

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