Distributed agile development: A case study of customer communication challenges

Research output: Chapter in Book or Conference Publication/ProceedingConference Publicationpeer-review

27 Citations (Scopus)

Abstract

The highly collaborative nature of software development emphasizes the importance of efficient communication. Agile methodologies further accentuate its importance. The importance of communication is further exacerbated in distributed environments due to temporal, geographical and cultural distances. Despite this, little is known about communication in distributed agile development. This results from the case study described in this paper suggest that the efficiency of customer communication is dependent on the nature of the actual customer relationship and the organizational policies. Weak customer relationship and deliberate information hiding may result in inefficient communication and reduced efficiency of the communication media. Thus, in order to enable meaningful communication, establishing an efficient customer relationship can be considered paramount.

Original languageEnglish
Title of host publicationAgile Processes in Software Engineering and Extreme Programming - 10th International Conference, XP 2009, Proceedings
PublisherSpringer-Verlag
Pages161-167
Number of pages7
ISBN (Print)9783642018527
DOIs
Publication statusPublished - 2009
Event10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009 - Pula, Sardinia, Italy
Duration: 25 May 200929 May 2009

Publication series

NameLecture Notes in Business Information Processing
Volume31 LNBIP
ISSN (Print)1865-1348

Conference

Conference10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009
Country/TerritoryItaly
CityPula, Sardinia
Period25/05/0929/05/09

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