TY - GEN
T1 - Decomposing discussion forums and boards using user roles
AU - Chan, Jeffrey
AU - Daly, Elizabeth M.
AU - Hayes, Conor
PY - 2010
Y1 - 2010
N2 - Discussion forums are a central part of Web 2.0 and Enterprise 2.0 infrastructures. The health and sustainability of forums is dependent on the information exchange behaviour of its contributors, which is expressed through online conversation. The increasing popularity and importance of forums requires a better understanding and characterisation of communication behaviour so that forums can be better managed, new services delivered and opportunities and risks detected. In this paper, we present an empirical analysis of user communication roles in a medium-sized bulletin board and we analyse the composition of several forums in terms of these roles, demonstrating similarities between forums based on underlying user behaviour rather than topic.
AB - Discussion forums are a central part of Web 2.0 and Enterprise 2.0 infrastructures. The health and sustainability of forums is dependent on the information exchange behaviour of its contributors, which is expressed through online conversation. The increasing popularity and importance of forums requires a better understanding and characterisation of communication behaviour so that forums can be better managed, new services delivered and opportunities and risks detected. In this paper, we present an empirical analysis of user communication roles in a medium-sized bulletin board and we analyse the composition of several forums in terms of these roles, demonstrating similarities between forums based on underlying user behaviour rather than topic.
UR - https://www.scopus.com/pages/publications/80053246526
M3 - Conference Publication
AN - SCOPUS:80053246526
SN - 9781577354451
T3 - ICWSM 2010 - Proceedings of the 4th International AAAI Conference on Weblogs and Social Media
SP - 215
EP - 218
BT - ICWSM 2010 - Proceedings of the 4th International AAAI Conference on Weblogs and Social Media
T2 - 4th International AAAI Conference on Weblogs and Social Media, ICWSM 2010
Y2 - 23 May 2010 through 26 May 2010
ER -