TY - JOUR
T1 - Crew resource management
T2 - Improving team work in high reliability industries
AU - Flin, Rhona
AU - O'Connor, Paul
AU - Mearns, Kathryn
PY - 2002/6/1
Y1 - 2002/6/1
N2 - The aviation industry recognised the significance of human error in accidents in the 1970s, and has been instrumental in the development of special training, designed to reduce error and increase the effectiveness of flight crews. These crew resource management (CRM) programmes focus on “non-technical skills” critical for enhanced operational performance, such as leadership, situation awareness, decision making, team work and communication. More recently CRM has been adopted by other “high reliability” team environments including anaesthesiology, air traffic control, the Merchant Navy, the nuclear power industry, aviation maintenance, and the offshore oil industry. This review paper describes the basic principles of crew resource management, then outlines recent developments in aviation and other high reliability work environments.
AB - The aviation industry recognised the significance of human error in accidents in the 1970s, and has been instrumental in the development of special training, designed to reduce error and increase the effectiveness of flight crews. These crew resource management (CRM) programmes focus on “non-technical skills” critical for enhanced operational performance, such as leadership, situation awareness, decision making, team work and communication. More recently CRM has been adopted by other “high reliability” team environments including anaesthesiology, air traffic control, the Merchant Navy, the nuclear power industry, aviation maintenance, and the offshore oil industry. This review paper describes the basic principles of crew resource management, then outlines recent developments in aviation and other high reliability work environments.
KW - Human resource management
KW - Safety
KW - Teams
KW - Training
UR - https://www.scopus.com/pages/publications/84992974895
U2 - 10.1108/13527590210433366
DO - 10.1108/13527590210433366
M3 - Article
AN - SCOPUS:84992974895
SN - 1352-7592
VL - 8
SP - 68
EP - 78
JO - Team Performance Management: An International Journal
JF - Team Performance Management: An International Journal
ER -