Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic

COVID-19- Consumer Law Research Group

doi:10.1007/s10603-020-09463-z

Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic

COVID-19- Consumer Law Research Group

Law

Research output: Contribution to a Journal (Peer & Non Peer) › Article › peer-review

18 Citations (Scopus)

Abstract

An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.

Original language	English
Pages (from-to)	437-450
Number of pages	14
Journal	Journal of Consumer Policy
Volume	43
Issue number	3
DOIs	https://doi.org/10.1007/s10603-020-09463-z
Publication status	Published - 1 Sep 2020

Keywords

COVID-19
Consumer law
Guiding principles
Moratoria
Refunds

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/s10603-020-09463-z

Cite this

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title = "Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic",

abstract = "An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.",

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doi = "10.1007/s10603-020-09463-z",

language = "English",

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T1 - Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic

AU - COVID-19- Consumer Law Research Group

AU - Alderman, Richard

AU - De Franceschi, Alberto

AU - Giancaspro, Mark

AU - Howells, Geraint

AU - Lei, Chen

AU - Lete, Javier

AU - Micklitz, Hans W.

AU - Miscenic, Emilia

AU - Naude, Tjakie

AU - Pichonnaz, Pascal

AU - Poillot, Elise

AU - Ramsay, Iain

AU - Terryn, Evelyne

AU - Twigg-Flesner, Christian

AU - Wilhelmsson, Thomas

PY - 2020/9/1

Y1 - 2020/9/1

N2 - An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.

AB - An unprecedented number of consumer problems has been caused by the COVID-19 pandemic, not least with regard to refunds of prepayments and the ability of consumers to keep up their monthly payments under loan and rental agreements. Based on a notion of societal force majeure sketched in this paper, we propose guiding principles in respect of the introduction of moratoria on recurring payments, the use of refunds or vouchers in respect of prepayments, and associated enforcement challenges. This analysis draws on experiences around the globe.

KW - COVID-19

KW - Consumer law

KW - Guiding principles

KW - Moratoria

KW - Refunds

UR - https://www.scopus.com/pages/publications/85089233941

U2 - 10.1007/s10603-020-09463-z

DO - 10.1007/s10603-020-09463-z

M3 - Article

SN - 0168-7034

VL - 43

SP - 437

EP - 450

JO - Journal of Consumer Policy

JF - Journal of Consumer Policy

IS - 3

ER -

Consumer Law and Policy Relating to Change of Circumstances Due to the COVID-19 Pandemic

Abstract

Keywords

UN SDGs

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