@inproceedings{a10ecab97a904471a501d7161b494478,
title = "Confirming a taxonomy of decision constructs in business-to-consumer commercial transactions",
abstract = "One might assume information systems (IS) are developed so systems enhance the user experience and facilitate a satisfying, productive interaction. From prior research, the authors established this assumption was not safe and certain design features amongst some online retailers were atypical of 'good' design elsewhere. It was apparent the transactional process was being used to present consumers with optional extras (and other decisions) that not only slowed the process down, but also stressed and agitated users. The research identified some new and unusual decision constructs such as the 'must-opt'. The objective of the research presented herein is two-fold: to make an incremental contribution in first theorizing and then identifying and categorizing into a taxonomy some new decision constructs alongside established ones encountered throughout on-line Business-to-Consumer (B2C) transactional processes followed by a preliminary study confirming their existence.",
keywords = "Decision constructs, IS development, Must-opt, User experience, Website design",
author = "Chris Barry and Mair{\'e}ad Hogan and Torres, \{Ann M.\}",
year = "2014",
language = "English",
series = "Information Systems Development: Transforming Organisations and Society Through Information Systems - Proceedings of the 23rd International Conference on Information Systems Development, ISD 2014",
publisher = "University of Zagreb, Faculty of Organization and Informatics Varazdin",
pages = "202--209",
editor = "Henry Linger and Neven Vrcek and Michael Lang and Chris Barry and Christoph Schneider and Vukovac, \{Dijana Plantak\} and Vjeran Strahonja",
booktitle = "Information Systems Development",
note = "23rd International Conference on Information Systems Development, ISD 2014 ; Conference date: 02-09-2014 Through 04-09-2014",
}