Applying a multiplex network perspective to understand performance in software development

A number of studies have applied social network analysis (SNA) to show that the patterns of social interaction between software developers explain important organisational outcomes. However, these insights are based on a single network relation (i.e., uniplex social ties) between software developers and do not consider the multiple network relations (i.e., multiplex social ties) that truly exist among project members. This study reassesses the understanding of software developer networks and what it means for performance in software development settings. A systematic review of SNA studies between 1990 and 2020 across six digital libraries within the IS and management science domain was conducted. The central contributions of this paper are an in-depth overview of SNA studies to date and the establishment of a research agenda to advance our knowledge of the concept of multiplexity on how a multiplex perspective can contribute to a software developer’s coordination of tasks and performance advantages.