An assessment of service quality and resulting customer satisfaction in Pakistan international airlines: Findings from foreigners and overseas Pakistani customers

F. Ali; B.L. Dey; R. Filieri

doi:10.1108/IJQRM-07-2013-0110

An assessment of service quality and resulting customer satisfaction in Pakistan international airlines: Findings from foreigners and overseas Pakistani customers

F. Ali
, B.L. Dey
, R. Filieri

Marketing

Research output: Contribution to a Journal (Peer & Non Peer) › Article › peer-review

90 Citations (Scopus)

Original language	Undefined/Unknown
Journal	International Journal Of Quality And Reliability Management
DOIs	https://doi.org/10.1108/IJQRM-07-2013-0110
Publication status	Published - 2015

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title = "An assessment of service quality and resulting customer satisfaction in Pakistan international airlines: Findings from foreigners and overseas Pakistani customers",

author = "F. Ali and B.L. Dey and R. Filieri",

year = "2015",

doi = "10.1108/IJQRM-07-2013-0110",

language = "Undefined/Unknown",

journal = "International Journal Of Quality And Reliability Management",

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T1 - An assessment of service quality and resulting customer satisfaction in Pakistan international airlines: Findings from foreigners and overseas Pakistani customers

AU - Ali, F.

AU - Dey, B.L.

AU - Filieri, R.

PY - 2015

Y1 - 2015

UR - https://www.scopus.com/pages/publications/84928993499

U2 - 10.1108/IJQRM-07-2013-0110

DO - 10.1108/IJQRM-07-2013-0110

M3 - Article

JO - International Journal Of Quality And Reliability Management

JF - International Journal Of Quality And Reliability Management

ER -

An assessment of service quality and resulting customer satisfaction in Pakistan international airlines: Findings from foreigners and overseas Pakistani customers

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