Abstract
The great popularity and rapid diffusion of mobile technologies at worldwide level has also been recognised by the public sector, leading to the creation of m-government. A major challenge for m-government is accessibility - the provision of an equal service to all citizens irrespective of their psychical, mental or technical capabilities. This paper sketches the profiles of six citizen groups: Visually Impaired, Hearing Impaired, Motor Impaired, Speech Impaired, Cognitive Impaired and Elderly. M-government examples that target the aforementioned groups are discussed and a framework for accessible m-government implementation with reference to the W3C Mobile Web Best Practices is proposed.
| Original language | English |
|---|---|
| Pages (from-to) | 252-269 |
| Number of pages | 18 |
| Journal | Electronic Government |
| Volume | 7 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - Jun 2010 |
| Externally published | Yes |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 10 Reduced Inequalities -
SDG 16 Peace, Justice and Strong Institutions
Keywords
- Accessibility
- Disabled
- Elderly
- Electronic government
- Mobile government
- Social inclusion
- Usability
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