TY - GEN
T1 - A case study of customer communication in globally distributed software product development
AU - Korkala, Mikko
AU - Pikkarainen, Minna
AU - Conboy, Kieran
PY - 2010
Y1 - 2010
N2 - Agile methodologies emphasize the importance of customer and highlight that communication with the customer is seen as a central tenet. Despite the prevalence and benefits associated with globally distributed software development, communication can be much more challenging in such environments due to temporal, geographical and cultural distances. This paper describes results from a case study of customer communication in a globally distributed product development program applying both traditional and agile approaches. Based on the study, the frequency of communication, the content of that communication and engagement with the customer along with a support for rapid decision making among the development teams and the customer groups are important success factors in distributed agile development.
AB - Agile methodologies emphasize the importance of customer and highlight that communication with the customer is seen as a central tenet. Despite the prevalence and benefits associated with globally distributed software development, communication can be much more challenging in such environments due to temporal, geographical and cultural distances. This paper describes results from a case study of customer communication in a globally distributed product development program applying both traditional and agile approaches. Based on the study, the frequency of communication, the content of that communication and engagement with the customer along with a support for rapid decision making among the development teams and the customer groups are important success factors in distributed agile development.
KW - agile software development
KW - customer communication
KW - distributed software development
UR - https://www.scopus.com/pages/publications/80053200030
U2 - 10.1145/1961258.1961269
DO - 10.1145/1961258.1961269
M3 - Conference Publication
AN - SCOPUS:80053200030
SN - 9781450302814
T3 - ACM International Conference Proceeding Series
SP - 43
EP - 46
BT - 11th International Conference on Product Focused Software Development and Process Improvement, PROFES 2010
T2 - 11th International Conference on Product Focused Software Development and Process Improvement, PROFES 2010
Y2 - 21 June 2010 through 23 June 2010
ER -