Tracy Hegarty

Tracy Hegarty is a graduate of Shannon College of Hotel Management and holds a MSc (IT in Education) from Trinity College Dublin. She is Deputy Head of School in Shannon College of Hotel Management.

Revenue Management, Front Office Operations and Rooms Division Management along withthe impact of IT on rooms management are her areas of interest and she delivers lectures in these to Year 1, Year 3 , Year 4 and MScstudents. She also lectures in Information Technology and its ongoing impact on hotels, tourism, hospitality and education. Herlectures in Information Technology cover IT theory and practical.

She is the alumni contact in Shannon College, managing the alumni database and website as well as alumni social media accounts. In conjunction with various international chapters, she assists in the organisation of the Annual Alumni Reunion as well as various chapter get togethers.

Prior to Shannon College of Hotel Management integrating with University of Galway, Tracy was the onsite computer network administrator and the first point of contact for all IT issues both hardware, software as well as peripheral devices for both staff and students. Post-integration Tracy has remained the point of contact between Shannon College and ISS in University of Galway, She liaises with onsite issues that cannot be remotely fixed, organises training and visits and is involved with planning for the continuous development of the IT network and AV facilities.

Tracy also administers the internal Shannon College App and works with colleagues and students to ensure that the app is promoting engagement and communication with the Shannon College community.

Research interests include the evolution and implementation of Revenue Management in the hospitality industry. I regularly visit hotels to view their systems in place andliaise with their Revenue Management committees in order to keep up to date on this constantly evolving topic.

I have pursued further study in this area with Cornell University and attend as many industry briefings and conferences as possible.

As the only administrator of the Shannon College Alumni Database, I monitor alumni career progression on a continuous basis. I will be working with colleagues overseeing research in Shannon College to formalise the paths taken by our alumni - including career position, industry, geography, nationality and gender.

Hotel Front Office Operations and Management Revenue Management Information Technology Front Office Operations and Management with a particular interest in Revenue Management and the impact of IT on hotel rooms management form the core of my lectures and role in the college.

I also devised and deliver the Revenue Management module to the final year students.Information Technology and its ongoing impact on hotels and education are of personal interest to me. My lectures in Information Technology cover IT theory and practical and there is a cross over with IT development and the Front Office departments both in service delivery as well as guest experience and interaction.As these areas are constantly changing and update,

I keep up with these developments through alumni engagement, site visits and reading both journal articles in addition to newsletters and industry news.