Dr Mona Mashinchi works in Healthcare Information Systems, aiming to enhance person-centred care and drive the movement towards digital health. Her work focuses on developing frameworks for improved decision-making, emphasising patient needs, and ensuring the ethical and responsible design and integration of decision support systems. By enhancing the adoption and acceptance of digital solutions through proper design and integration, she contributes to the effective and safe application of technology in healthcare settings.

Monas research interests are: Health Information Technology Systems; Value-Based Healthcare; Person-Centred Care; Digital Government Health; Data-driven Innovation; and Human-Computer Interaction.

Mona’s research interests centre on advancing value-based healthcare delivery models and digital health technologies, with a particular emphasis on creating more patient-centric systems in the healthcare industry. She has developed a comprehensive framework aimed at enhancing decision-making processes in health services, which incorporates a thorough assessment of patients informational needs, the establishment of design principles for decision-support systems such as decision aid dashboards, and studies into the adoption of such technologies by healthcare professionals and patients. This approach not only facilitates evidence-based and value-driven decision-making but also fosters a collaborative environment with stakeholders like patients, families, and healthcare providers – ensuring their voices are integral to technology development and policy-making.

Additionally, Mona is actively involved in applying qualitative and computational text analysis methods, such as AI and deep learning, to analyse patient feedback on healthcare services. This research contributes to improving patient-centred care by developing tools that help policymakers and healthcare providers make informed decisions based on real-world data. These tools include policy briefs and decision aid dashboards, which are instrumental in refining healthcare delivery and enhancing patient satisfaction.